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24 hours prior to flights : Signed in and issued boarding pass on both legs of flights with upgrades to first class granted. During check in for first leg AA also issued printed boarding passes for the second leg. Since the first leg was late, we arrived after check in time but prior to plan leaving for second leg which was also an additional 40 minutes late after we arrived. At gate of second leg Agent casually said we gave your seats away, but will find you coach seat. Are they able to give your seat away aftrer you checked in online, plus having been issued boarding pass even at airport? What would you do? What compensation would you ask for ?..
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Did you pay for first class? -
They can do anything they want. What you need to do, is call the airline and complain. Do not go ballistic, just assertively(no profanity), tell them what happened and that you expect compensation. If the first person you talk to, doesn't help you out, speak to their supervisor. Climb the supervisor ladder until you get results. Airlines know this kind of stuff happens and are eager to make it right, you just have to go through the right motions.
Good luck.Comment
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